[24]7.ai

Detect user hesitation via mouse-tracking/time-on-page.

Trigger AIVA chat with a proactive intent: 'Need help with payment?'

AIVA provides real-time resolution for promo code issues.

Handoff to live agent via Active Share if high-value cart is at risk.

VoiceShift intercepts call in the IVR.

Sends customer a digital link via SMS.

Customer authenticates and views interactive bill via [24]7.ai interface.

AI answers specific line-item questions using NLU.

Identify suspicious activity via backend trigger.

Initiate proactive SMS/WhatsApp outreach.

AIVA confirms transaction via secure conversational flow.

Automatically unblocks card or initiates replacement protocol.

AIVA automatically identifies impacted passengers.

Proactively offers alternative flight options via digital channels.

Customer selects flight; AI updates the GDS/reservation system via API.

Sends confirmation receipt instantly.

Patient interacts with website chatbot.

AI checks available slots via EHR integration.

AI manages rescheduling or cancellations.

Automated reminders sent via preferred channel.

Customer starts claim via mobile app.

AIVA guides photo upload and damage description.

Predictive engine estimates claim validity.

Claim data is pushed to adjuster dashboard via CRM integration.

System monitors live conversation audio/text.

AI identifies customer sentiment and specific technical keywords.

Agent Assist surfaces the 'Next Best Action' and relevant KB articles.

Manager receives alert if sentiment turns highly negative.