Blameless

Alert triggered by Datadog via Blameless API.

Blameless bot creates a dedicated Slack channel and assigns an Incident Commander.

Bot pulls in technical context and recent deployment logs for the checkout service.

Team resolves incident; bot captures all commands and resolution steps in the timeline.

Blameless generates a draft retrospective for the team to complete.

SRE team sets a 99.9% SLO for API latency.

Blameless monitors the error budget in real-time.

Budget reaches 20% remaining threshold; Blameless notifies the Product Manager.

Team shifts focus to technical debt and stability tasks to recover the budget.

Auditor requests records of all SEV-1 incidents for the past quarter.

Admin filters incidents in Blameless by severity and date.

Platform exports comprehensive PDF reports including timelines, actions taken, and follow-up items.

Incident Commander sets communication milestones in Blameless.

Blameless automatically sends status updates to a dedicated #stakeholder-updates Slack channel.

Executives monitor the high-level status without joining the technical war room.

Platform analyzes tags across the last 50 incidents.

Reliability Insights identifies that 40% of incidents are caused by 'Third-party API' failures.

Leadership decides to implement a circuit-breaker pattern for that specific dependency.

Outgoing commander uses the '/blameless handover' command in Slack.

Bot summarizes the current status, pending actions, and key context for the incoming responder.

The timeline notes the official handover event for audit purposes.

During a retrospective, a user tags a message as an 'Action Item'.

Blameless automatically creates a linked Jira ticket in the relevant project.

The status of the Jira ticket is reflected back in the Blameless retrospective view.