Canny

Users submit feature requests through a dedicated portal.

Requests are automatically categorized and deduplicated.

Product managers review and prioritize requests based on impact, effort, and revenue potential.

The development team implements the prioritized features.

Users are notified when their requested features are released.

Users report bugs through a dedicated portal.

Bug reports are automatically categorized and assigned to the appropriate development team.

The development team fixes the bugs.

Users are notified when the bugs are fixed.

Product managers use Canny to create a public or private roadmap.

Feature requests are added to the roadmap based on priority and strategic goals.

The roadmap is shared with users and stakeholders.

Progress updates are communicated regularly.

Support agents capture customer feedback directly from support tickets and chat logs.

Feedback is automatically categorized and linked to existing feature requests.

Product managers review and analyze the feedback to identify key insights.

The development team implements product improvements based on the feedback.

Sales reps log feature requests directly into Canny during sales calls.

Requests are linked to specific prospects and deals.

The product team prioritizes features based on sales potential.

The sales team is notified when requested features are released, enabling them to close deals more effectively.

Beta testers submit feedback and bug reports through Canny

Product team categorizes and analyzes the feedback

Prioritizes fixes and improvements based on severity and impact

Communicates progress to beta testers

Incorporates feedback into the final product release