Enterprise-grade digital customer engagement platform with seamless co-browsing and video consultation.
Chatvisor, now integrated as TeamViewer Engage, represents the pinnacle of 2026 digital customer interaction architecture. The platform distinguishes itself through a privacy-first, DOM-based co-browsing engine that allows agents to interact with user browsers without the latency or security risks associated with traditional screen sharing. Technically, the stack utilizes WebRTC for high-fidelity video communication and a flow-based chatbot builder for automated lead qualification. Its market positioning is strictly enterprise-focused, catering to regulated industries like finance, insurance, and healthcare where GDPR compliance and data masking are non-negotiable. The architecture is designed for deep integration into existing CRM and CMS ecosystems, providing a unified workspace for live chat, video consultation, and document collaboration including e-signatures. In the 2026 landscape, its synergy with the broader TeamViewer ecosystem provides a unique advantage for hybrid support models that bridge the gap between digital web sessions and remote desktop troubleshooting.
Chatvisor, now integrated as TeamViewer Engage, represents the pinnacle of 2026 digital customer interaction architecture.
Explore all tools that specialize in co-browsing. This domain focus ensures TeamViewer Engage (formerly Chatvisor) delivers optimized results for this specific requirement.
Synchronizes the Document Object Model (DOM) rather than pixels, allowing for low-bandwidth, high-security interaction.
Uses client-side logic to redact sensitive information before it ever leaves the customer's browser.
Integrates a legally binding signature layer directly into the co-browsing or video session.
Utilizes NLP to determine customer needs from the first interaction to route them to the correct human agent.
No-code logic engine for building complex multi-step automation flows.
High-definition WebRTC video environment with integrated screen sharing and document review.
Aggregates messages from WhatsApp, Facebook, and Web Chat into a single agent view.
Domain Whitelisting - Add your website domain to the TeamViewer Engage dashboard to authorize co-browsing.
Script Implementation - Embed the lightweight JavaScript snippet (engage.js) into the <head> of your web application.
Data Masking Setup - Define CSS selectors for sensitive input fields (credit cards, passwords) to ensure PII is never transmitted.
Bot Flow Configuration - Use the visual builder to design initial intent-recognition paths for automated triage.
Agent Provisioning - Create agent accounts and assign them to specific routing queues based on expertise.
CRM Integration - Authenticate your CRM (Salesforce/MS Dynamics) to enable automatic contact syncing.
Video Gateway Test - Verify WebRTC connectivity and firewall exceptions for high-definition video calls.
Document Template Upload - Upload PDF contracts and tag signature fields for the e-signature module.
Appointment Scheduler Setup - Sync agent calendars (Outlook/Google) to enable the self-service booking widget.
UAT and Launch - Perform a sandbox session to verify that co-browsing, masking, and bot handovers work seamlessly.
All Set
Ready to go
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