Cresta

Cresta identifies the customer's issue using real-time conversation analysis.

The AI provides the agent with relevant knowledge base articles and suggested solutions.

The agent uses the guidance to resolve the issue during the call.

Cresta analyzes the outcome to refine future recommendations.

Cresta monitors the sales conversation and identifies opportunities to upsell or cross-sell.

The AI suggests relevant products and persuasive talking points.

The agent uses the recommendations to close the deal.

Cresta analyzes the sales performance to optimize future strategies.

New agents receive real-time guidance from Cresta during live interactions.

The AI provides step-by-step instructions and best practices.

Supervisors monitor agent performance and provide additional support as needed.

Cresta analyzes agent progress to identify areas for further development.

Cresta monitors agent interactions for compliance-related keywords and phrases.

The AI alerts the agent to potential violations and provides guidance on how to address them.

Supervisors review flagged interactions to ensure compliance.

Cresta generates compliance reports for auditing purposes.

Cresta analyzes customer sentiment in real-time and provides agents with feedback on their tone and language.

The AI suggests ways to improve the customer experience.

Agents use the guidance to build rapport and resolve issues effectively.

Cresta tracks customer satisfaction scores to measure the impact of its recommendations.