EmailTree.ai

EmailTree ingests the incoming claim email.

NLP extracts policy number, date of incident, and claimant name.

Image recognition identifies damage severity from attachments.

RPA triggers a search in the internal database to verify the policy.

The system drafts a confirmation or request for more info for the agent.

Customer sends return request.

EmailTree identifies the intent as 'Return'.

The tool extracts the Order ID.

RPA connects to Shopify/Magento to check order status.

The system generates a return shipping label and emails it to the customer automatically.

System detects 'KYC Documents' intent.

OCR processes the attached ID cards or utility bills.

Cross-references extracted data with the user's account profile.

Flagging discrepancies for human review or updating the 'Verified' status in the CRM.

EmailTree identifies the specific bill period in question.

RPA pulls the billing history for that period.

The AI analyzes the discrepancy vs. the customer's contract terms.

Drafts a detailed explanation for the agent to approve.

Identifies 'Job Application' intent.

Parses CV for key skills and experience levels.

Matches candidates against open roles in the ATS.

Automates the scheduling of an initial screening call for qualified candidates.

Detects 'Cancellation' intent and identifies flight/hotel PNR.

Checks cancellation policy based on current timestamp.

Executes cancellation in GDS (Global Distribution System).

Sends refund confirmation email to the traveler.

Classifies issue as 'Password Reset'.

Verifies user identity through a secure link.

Triggers Active Directory RPA to reset credentials.

Sends new login instructions via an alternative verified channel.