Featurebase

Integrate Featurebase with all relevant feedback channels (e.g., in-app widgets, email, CRM).

Configure feedback collection settings to capture specific user attributes and context.

Use AI prioritization to identify the most impactful feedback based on user votes and sentiment analysis.

Create a public roadmap to transparently communicate planned improvements and gather further feedback.

Configure the Fibi AI agent with access to the help center documentation.

Set up automated workflows to route common questions to the AI agent.

Monitor the AI agent's performance and refine its responses based on user feedback.

Escalate complex issues to human agents while tracking AI agent's resolution rate.

Create a public changelog page with a custom domain.

Segment product releases by user attributes to target relevant users.

Embed changelog widgets within the product to highlight new updates.

Subscribe users to email updates to notify them of major releases.

Create a comprehensive help center with AI-powered search functionality.

Use a Notion-like editor to create visually appealing and informative articles.

Organize articles into logical categories and use tags to improve search results.

Monitor search queries and update articles to address common issues.

Integrate Featurebase with project management and communication tools (e.g., Jira, Slack).

Share customer feedback and support insights with product and development teams.

Use Featurebase to transparently communicate product roadmap updates to all stakeholders.

Enable cross-functional collaboration on feedback prioritization and product planning.