Finchat

Customer initiates chat on website.

AI chatbot identifies customer intent.

Chatbot provides relevant answers from knowledge base or FAQs.

If necessary, chatbot routes conversation to a live agent.

Agent resolves the issue and closes the chat.

Visitor interacts with chatbot on a specific product page.

Chatbot asks qualifying questions to understand visitor needs.

Chatbot provides personalized recommendations and offers a discount.

Visitor provides contact information and becomes a qualified lead.

Lead information is sent to the sales team for follow-up.

Customer initiates chat outside of business hours.

AI chatbot handles basic inquiries and provides self-service options.

Chatbot collects customer information and creates a support ticket.

Ticket is assigned to an agent for follow-up during business hours.

New user starts a chat session.

Chatbot guides the user through key features with interactive tutorials.

Chatbot answers user questions and provides troubleshooting tips.

User completes onboarding process and begins using the platform effectively.