AI-powered platform transforming customer interaction for banks and credit unions.
Glia is an AI-powered contact center platform designed specifically for the banking and credit union industries. It leverages AI to automate routine interactions, augment agent capabilities, and provide executives with actionable insights. The platform employs a ChannelLess® architecture, unifying voice and digital channels for a seamless customer experience. AI-driven virtual assistants handle routine inquiries, freeing up human agents for complex issues. For agents, Glia provides real-time suggestions and automated post-call summaries. Managers benefit from AI analysts that automate call reviews and provide compliance insights. Executives gain 360-degree insights via natural language queries. Glia's pricing is based on organizational needs rather than per-seat or per-minute usage, promoting automation and ROI.
Glia is an AI-powered contact center platform designed specifically for the banking and credit union industries.
Explore all tools that specialize in automate customer service. This domain focus ensures Glia delivers optimized results for this specific requirement.
Explore all tools that specialize in analyze customer feedback. This domain focus ensures Glia delivers optimized results for this specific requirement.
Explore all tools that specialize in enhance customer engagement. This domain focus ensures Glia delivers optimized results for this specific requirement.
Explore all tools that specialize in agent augmentation. This domain focus ensures Glia delivers optimized results for this specific requirement.
Deployable across voice and digital channels, these virtual assistants automate routine inquiries and provide 24/7 support.
AI enhances agent workflows with real-time suggestions, automated post-call summaries, and contextual information.
AI automates call reviews, provides real-time insights on compliance, quality, and sentiment.
Forecast AnalystGPT predicts workforce needs based on historical data and what-if scenarios.
Unifies voice and digital channels, eliminating silos and providing a seamless customer experience.
1. Initial consultation to assess needs and goals.
2. Integration with existing CRM and banking systems.
3. Customization of AI virtual assistants and agent workflows.
4. Training of staff on Glia platform usage.
5. Pilot program with select customer segments.
6. Performance monitoring and iterative optimization.
7. Full-scale deployment across all channels.
All Set
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