InLoox
The ultimate Microsoft-integrated project management suite for enterprise-grade productivity.
Updated 11d ago
Has API
PricingPaid
Free to $34.95/mo
Critical Path Scheduling
Capacity Planning
Project Budgeting and Cost Tracking
HelpDesk
4.7
Free Users highly value the clean interface and the seamless integration with the LiveChat ecosystem, though some request more advanced reporting features on the lower tiers.
Simplified email management and automated ticketing for high-growth support teams.
Free pricingAPI availableUpdated 2026-03-17
Best fits
Email ticketing managementAutomated ticket routing
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About HelpDesk
HelpDesk, developed by Text (formerly LiveChat Software), is a sophisticated ticketing system designed to unify asynchronous customer communication into a singular, collaborative dashboard. Architecturally, it functions as a centralized hub for emails, web forms, and internal requests, utilizing a robust tag-based filtering system and automated workflows to optimize ticket lifecycle management. By 2026, HelpDesk has deeply integrated the 'Text AI' engine, providing agent-facing generative tools such as automated summarization, tone adjustment, and predictive reply suggestions. Its infrastructure is built for high availability and low latency, catering to mid-market and enterprise firms that require seamless handoffs between LiveChat and HelpDesk. The platform's positioning focuses on removing the complexity of legacy help desk systems, offering a clean, intuitive UI that reduces onboarding time for new agents. With advanced features like collision detection, private internal notes, and custom automated workflows, HelpDesk provides a high degree of operational control over customer satisfaction (CSAT) and service level agreements (SLAs). It serves as a critical component of the broader Text ecosystem, allowing businesses to maintain a continuous thread of communication across diverse digital touchpoints.
Core Capabilities
HelpDesk, developed by Text (formerly LiveChat Software), is a sophisticated ticketing system designed to unify asynchronous customer communication into a singular, collaborative dashboard.
