The high-fidelity human insight platform for remote user research and usability testing.
Lookback is a sophisticated user research platform designed for high-fidelity qualitative data capture. Unlike standard video conferencing tools, Lookback's technical architecture is built specifically for the UX lifecycle, offering synchronized recording of the participant's face, screen, and touch interactions across mobile and desktop environments. By 2026, Lookback has transitioned into an AI-augmented insight engine, moving beyond simple video storage to automated sentiment mapping and cross-session pattern recognition. Its infrastructure supports both moderated 'LiveShare' sessions and asynchronous 'Self-test' modules, providing a unified data stream for researchers. The platform’s unique value proposition lies in its 'Virtual Observation Room,' which allows stakeholders to observe sessions in real-time without disrupting the participant-researcher rapport. This is coupled with a robust API and SDK for native mobile app integration, ensuring that product teams can capture user friction at the exact moment of interaction. In the 2026 market, Lookback serves as the bridge between raw behavioral data and actionable product strategy, emphasizing data privacy (GDPR/SOC2) and high-definition video fidelity that preserves the nuances of user emotion and micro-expressions.
Lookback is a sophisticated user research platform designed for high-fidelity qualitative data capture.
Explore all tools that specialize in remote usability testing. This domain focus ensures Lookback delivers optimized results for this specific requirement.
A secondary virtual layer allowing unlimited observers to watch and chat privately without being seen by the participant.
Natural Language Processing (NLP) layer that automatically identifies pain points and positive sentiment across hours of video.
Proprietary SDK overlay that captures and visualizes taps, swipes, and long-presses on iOS and Android.
Session continuity that allows a researcher to switch a participant from mobile to desktop within the same session ID.
Live note-taking system where every character typed is synced to the millisecond of the video stream.
Zero-install web participant experience utilizing WebRTC for low-latency browser-based recording.
Video concatenation engine that merges disparate 'clippings' into a single narrative video file.
Create a Lookback account and set up your research workspace.
Define a new Project (LiveShare for moderated or Self-test for unmoderated).
Configure 'Tasks' within the project to guide participants through specific flows.
Customize the landing page and post-session redirect URLs.
Generate a 'Participate' link or use the 'Lookback SDK' for native mobile integration.
Recruit participants and share the link via email or research panels.
Conduct moderated sessions or wait for asynchronous uploads to populate.
Use the 'Eureka' AI engine to transcribe and identify key sentiment moments.
Create 'Highlights' by clipping significant video segments with timestamped notes.
Export insight reports or share high-level 'Highlight Reels' with stakeholders.
All Set
Ready to go
Verified feedback from other users.
"Highly praised for its mobile testing capabilities and seamless observation room, though some users find the pricing per-session model restrictive for small teams."
Post questions, share tips, and help other users.
