Sully.ai

Physician initiates the AI Scribe agent at the start of a patient visit via mobile or desktop.

The AI passively listens to the ambient conversation, securely capturing all medical context.

The system structures the raw transcript into a formatted clinical note (e.g., SOAP format).

The finalized note is seamlessly pushed to the provider's EHR system (e.g., Athenahealth) for final sign-off.

A visit note is finalized by the physician or AI Scribe in the EHR.

The AI Medical Coder agent automatically scans the document text to understand the clinical diagnoses and procedures.

The system extracts and maps the narrative to the correct ICD-10 and CPT codes.

Codes are applied to the encounter, making it immediately ready for billing and clearinghouse submission.

Patient calls the clinic and is greeted immediately by the voice-enabled AI Receptionist.

The patient requests an appointment date or discusses scheduling needs via natural conversation.

The AI checks real-time availability in the EHR calendar and books the slot.

The AI sends an automated confirmation SMS to the patient with appointment details.

A new appointment is booked in the system.

The AI Triage Nurse sends an automated SMS to the patient to collect symptoms and verify insurance.

The patient replies via text, and the AI compiles the clinical context into the patient chart.

If abnormal or critical symptoms are flagged, the AI escalates an alert to a human provider immediately.

The EHR system registers a patient as a 'no-show'.

The AI Receptionist detects the status and automatically reaches out via SMS or phone call.

The AI converses with the patient to find a new suitable time.

The appointment is successfully rescheduled in the EHR, recovering lost revenue.

Physician orders a follow-up lab test or schedules a procedure during the visit.

The AI Agent registers the order and generates the necessary checklist or instruction set.

The system securely messages the patient the instructions or appointment reminders (e.g., flu vaccine reminder).

The AI monitors for patient confirmation or completion and updates the medical record.