AI agents that orchestrate the entire customer journey.
Talkdesk CXA is a customer experience automation platform that leverages AI agents to automate tasks across the customer journey. It enables businesses to build a hybrid workforce where AI handles routine tasks, freeing up human agents for complex issues requiring empathy and judgment. The platform allows composing, deploying, and orchestrating specialized AI agents for specific tasks, ensuring scalability and intent-driven execution. Industry-specific AI agents, pre-trained for various use cases and regulatory environments, are available. Data Cloud facilitates dynamic knowledge creation, refining AI agents' decisions over time by learning from live interactions and enterprise data. Quality is enforced through real-time validation, ensuring accurate and controlled execution as volume scales. Talkdesk CXA offers AI-powered routing (Navigator), virtual assistants (Autopilot), and analytics for continuous improvement.
Talkdesk CXA is a customer experience automation platform that leverages AI agents to automate tasks across the customer journey.
Explore all tools that specialize in automate customer interactions. This domain focus ensures Talkdesk CXA delivers optimized results for this specific requirement.
Explore all tools that specialize in personalize customer experiences. This domain focus ensures Talkdesk CXA delivers optimized results for this specific requirement.
Explore all tools that specialize in ai-powered routing. This domain focus ensures Talkdesk CXA delivers optimized results for this specific requirement.
Allows defining goals, policies, and constraints for AI agents to execute tasks and learn from real interactions and outcomes.
Continuously creates and refines knowledge from live interactions and enterprise data to improve AI agents' decisions.
Enforces reliability by validating behavior, decisions, and outcomes in real-time, ensuring accurate and controlled execution as volume scales.
Provides pre-trained AI agents for specific industries, use cases, and regulatory environments.
Transcribes and analyzes 100% of customer interactions to identify topics, intent, and sentiment.
1. Define CX goals and policies.
2. Integrate Talkdesk CXA with existing CRM and data sources.
3. Compose and deploy specialized AI agents for specific tasks.
4. Configure intent-driven execution and constraints.
5. Train AI agents using historical data and live interactions.
6. Implement real-time validation and quality control layers.
7. Monitor performance and refine knowledge from interactions.
8. Scale AI agent deployment across the customer journey.
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