Automated bots that can answer common questions, qualify leads, and route complex issues to human agents based on context and intent.
Automatically initiate chats with website visitors based on predefined triggers like page visits, time on site, or exit intent.
A single dashboard where agents can manage multiple chat conversations, view customer history, and access relevant context from integrated systems.
Intelligently route incoming chats to the most appropriate agent or department based on skills, language, availability, or workload.
Comprehensive dashboards that track key metrics like response times, chat volume, conversion rates, and customer satisfaction scores.
Native integration with Zendesk Support, Sell, and Guide, plus connections to thousands of third-party apps via APIs and pre-built connectors.
Online retailers use Zendesk Chat to assist shoppers with product inquiries, sizing questions, and order tracking in real-time. By proactively engaging visitors on product pages or cart abandonment scenarios, they can reduce bounce rates and increase conversions. The AI chatbots handle routine questions, while human agents step in for complex issues, ensuring a seamless shopping experience.
B2B companies deploy chat widgets on landing pages and resource centers to capture and qualify leads. Chatbots ask preliminary questions about company size, needs, and timeline, then route high-intent leads to sales reps. This automates the top of the funnel, allowing sales teams to focus on hot prospects and improving lead-to-opportunity conversion rates.
Support teams use Zendesk Chat to provide instant assistance for technical issues, account inquiries, and troubleshooting. Integrated with knowledge bases and ticketing systems, agents can quickly access relevant articles and create support tickets directly from chat. This reduces resolution times and improves customer satisfaction by offering immediate help.
Service-based businesses like clinics, salons, and consultancies embed chat to handle appointment bookings, rescheduling, and pre-appointment queries. Chatbots can check availability, collect customer details, and sync with calendar systems, while agents manage exceptions. This streamlines the booking process and reduces no-shows through automated reminders.
Event organizers use proactive chat triggers to engage visitors on event pages, answering questions about schedules, speakers, and registration. Chatbots can guide users through the sign-up process, collect attendee information, and provide post-registration details. This enhances attendee experience and reduces the load on event staff.
Sign in to leave a review
15five-ai is an advanced employee performance management platform that leverages artificial intelligence to enhance feedback, goal tracking, and engagement within organizations. It helps streamline performance reviews, conduct regular check-ins, and provide actionable insights through AI-driven analytics. Features include automated sentiment analysis, predictive performance trends, and personalized recommendations, empowering managers and HR teams to foster continuous improvement and employee development. The platform integrates tools for OKRs, feedback loops, and recognition, making it a comprehensive solution for modern workplaces aiming to boost productivity, retention, and overall team alignment in both in-office and remote settings.
8x8 Contact Center is a robust omnichannel customer engagement platform designed to streamline and enhance contact center operations. It seamlessly integrates voice, video, chat, email, SMS, and social media channels into a unified interface, allowing agents to manage all customer interactions from a single dashboard. Leveraging artificial intelligence, the platform offers real-time analytics, sentiment analysis, predictive routing, and automated workflows to boost efficiency and customer satisfaction. With features like workforce management, quality monitoring, and comprehensive reporting, it helps businesses optimize performance and scalability. Part of the 8x8 X Series, it supports cloud-based deployment, ensuring high availability, security, and flexibility for enterprises of all sizes. The solution also includes mobile apps for remote work, integration with popular CRM systems like Salesforce and Microsoft Dynamics, and tools for compliance with regulations such as HIPAA and GDPR, making it a versatile choice for modern customer service environments.
ABCmouse Early Learning Academy is a comprehensive digital learning platform designed for children ages 2-8. Created by Age of Learning, Inc., it provides a full online curriculum covering reading, math, science, art, and music through interactive games, books, puzzles, songs, and printable activities. The platform uses a structured learning path with over 10,000 activities organized by academic levels, allowing children to progress systematically. It's widely used by parents, homeschoolers, and teachers in preschool through 2nd grade classrooms. The program addresses early literacy and numeracy development through engaging, game-based learning that adapts to individual progress. While not explicitly marketed as an "AI tutor," it incorporates adaptive learning technology that tracks progress and recommends activities. The platform is accessible via web browsers and mobile apps, making it available on computers, tablets, and smartphones.
