Automatically suggests relevant knowledge base articles to customers based on their questions, reducing ticket volume and improving self-service resolution rates. Integrates with chat, email, and web widgets to provide instant article recommendations.
Provides AI-assisted writing tools that suggest article structures, recommend improvements, and identify gaps in existing content. Includes content performance analytics to guide creation priorities.
Enables creation and management of knowledge base content in multiple languages with translation workflows, version control, and locale-specific publishing controls.
Built-in community forums where customers can ask questions, share solutions, and help each other, with moderation tools and integration with official knowledge base content.
Comprehensive dashboard tracking article performance, search analytics, customer satisfaction, and deflection rates with customizable reports and data export capabilities.
Drag-and-drop theme editor with responsive design templates that can be fully customized to match brand identity without requiring coding knowledge.
Large organizations use Zendesk Guide to handle high volumes of customer inquiries by deflecting common questions to self-service. Support teams create comprehensive knowledge bases covering product features, troubleshooting, and FAQs. The AI-powered Answer Bot automatically suggests relevant articles during customer interactions, reducing ticket volume by 20-40% while maintaining customer satisfaction through instant access to accurate information.
Software companies implement Zendesk Guide as their primary product documentation platform. Technical writers create detailed API references, implementation guides, and troubleshooting articles. The platform's version control and multilingual capabilities ensure documentation stays current across product releases and global markets. Integration with the product itself allows contextual help within the application interface.
IT departments use Zendesk Guide to create internal knowledge bases for employee self-service. Articles cover software installation, network access, hardware troubleshooting, and security policies. The community forums enable peer-to-peer support among employees, while analytics identify common issues that need better documentation or process improvements.
Online retailers implement Zendesk Guide to answer pre-purchase questions and post-purchase support needs. Content covers shipping policies, return processes, product specifications, and sizing guides. The help center reduces customer service costs while improving conversion rates by providing instant answers to shopping questions, with multilingual support for global customer bases.
Universities and schools use Zendesk Guide to support students, faculty, and staff. Knowledge bases contain information about enrollment processes, course requirements, technical support, and campus services. The platform handles seasonal traffic spikes during registration periods and provides 24/7 access to information that would otherwise require office visits or phone calls.
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15Five operates in the people analytics and employee experience space, where platforms aggregate HR and feedback data to give organizations insight into their workforce. These tools typically support engagement surveys, performance or goal tracking, and dashboards that help leaders interpret trends. They are intended to augment HR and management decisions, not to replace professional judgment or context. For specific information about 15Five's metrics, integrations, and privacy safeguards, you should refer to the vendor resources published at https://www.15five.com.
20-20 Technologies is a comprehensive interior design and space planning software platform primarily serving kitchen and bath designers, furniture retailers, and interior design professionals. The company provides specialized tools for creating detailed 3D visualizations, generating accurate quotes, managing projects, and streamlining the entire design-to-sales workflow. Their software enables designers to create photorealistic renderings, produce precise floor plans, and automatically generate material lists and pricing. The platform integrates with manufacturer catalogs, allowing users to access up-to-date product information and specifications. 20-20 Technologies focuses on bridging the gap between design creativity and practical business needs, helping professionals present compelling visual proposals while maintaining accurate costing and project management. The software is particularly strong in the kitchen and bath industry, where precision measurements and material specifications are critical. Users range from independent designers to large retail chains and manufacturing companies seeking to improve their design presentation capabilities and sales processes.
3D Generative Adversarial Network (3D-GAN) is a pioneering research project and framework for generating three-dimensional objects using Generative Adversarial Networks. Developed primarily in academia, it represents a significant advancement in unsupervised learning for 3D data synthesis. The tool learns to create volumetric 3D models from 2D image datasets, enabling the generation of novel, realistic 3D shapes such as furniture, vehicles, and basic structures without explicit 3D supervision. It is used by researchers, computer vision scientists, and developers exploring 3D content creation, synthetic data generation for robotics and autonomous systems, and advancements in geometric deep learning. The project demonstrates how adversarial training can be applied to 3D convolutional networks, producing high-quality voxel-based outputs. It serves as a foundational reference implementation for subsequent work in 3D generative AI, often cited in papers exploring 3D shape completion, single-view reconstruction, and neural scene representation. While not a commercial product with a polished UI, it provides code and models for the research community to build upon.
