Mitel AI Chatbot Builder

Customer initiates chat via mobile app.

Bot validates policy number via CRM API.

Bot collects photos of damage via file upload.

Bot creates a ticket in the backend system and provides a reference number.

Bot offers to transfer to an adjuster if the claim exceeds $5,000.

Patient calls the office line.

Voicebot identifies keywords related to 'emergency' vs 'refill'.

Emergency keywords trigger an on-call doctor notification.

Refills are processed automatically via integration with the pharmacy portal.

Non-urgent appointments are scheduled using the bot's calendar integration.

Customer sends SMS 'Pay Bill'.

Bot authenticates user via two-factor SMS code.

Bot retrieves balance from the billing engine.

Bot processes payment via a PCI-compliant gateway.

Bot sends a digital receipt and closes the session.

Employee engages bot on Microsoft Teams.

Bot verifies identity through Active Directory integration.

Bot triggers a secure reset link or temporary token.

Bot verifies the user can log in.

Bot closes the ticket in Jira/ServiceNow.

User enters order number on website widget.

Bot queries shipping partner API (e.g., FedEx).

Bot provides real-time GPS-based delivery estimate.

Bot offers a 10% discount code for the next order.

Bot asks for a CSAT rating before ending.

Guest scans QR code in hotel room.

Bot detects browser language (e.g., Japanese).

Bot provides room service menu and takes orders in Japanese.

Bot translates order to English for the kitchen staff.

Bot confirms delivery time to the guest.

Visitor engages with 'Book a Demo' button.

Bot asks 3-4 qualifying questions (Budget, Timeline, Authority).

High-scoring leads are routed to a live video call via MiCollab.

Low-scoring leads are directed to a whitepaper and added to a nurture campaign.

CRM is updated with the full transcript.