Drag-and-drop interface that allows users to design complex conversation flows without coding by connecting intents, responses, and actions in a visual workflow.
Enables deployment of the same chatbot across multiple messaging platforms including Facebook Messenger, Slack, websites, and mobile apps through unified management.
Built-in NLP system that processes user inputs to identify intents and extract entities, learning from conversation data to improve accuracy over time.
Comprehensive reporting tools that track chatbot performance metrics, user engagement, conversation success rates, and areas needing improvement.
APIs and connectors that allow chatbots to interact with external systems like CRMs, databases, payment gateways, and internal business applications.
Capability to build and deploy chatbots in multiple languages, allowing businesses to serve global audiences with localized conversational experiences.
Businesses use Recast.AI to handle common customer inquiries like order status, product information, and basic troubleshooting. The chatbot provides instant responses 24/7, reducing wait times and freeing human agents for complex issues. This results in improved customer satisfaction and reduced support costs while maintaining consistent service quality across all interactions.
Sales teams deploy chatbots to engage website visitors, ask qualifying questions, and collect contact information. The bot can schedule appointments, provide product recommendations, and route qualified leads to appropriate sales representatives. This automation increases lead capture rates, ensures consistent qualification criteria, and allows sales teams to focus on high-potential prospects.
Human resources departments implement chatbots to answer common employee questions about policies, benefits, and procedures. New hires can interact with the bot to complete paperwork, learn about company culture, and get answers to frequently asked questions. This reduces HR administrative workload while providing immediate support to employees at any time.
Online retailers integrate chatbots with their e-commerce platforms to help customers track orders, initiate returns, and get product recommendations. The bot can access order databases to provide real-time status updates and handle simple transactions. This improves the shopping experience while reducing customer service inquiries about basic order information.
Medical practices use chatbots to allow patients to book, reschedule, or cancel appointments through natural conversation. The bot can check availability, send reminders, and answer basic questions about services. This reduces phone call volumes, minimizes scheduling errors, and makes healthcare access more convenient for patients.
Financial institutions deploy chatbots to handle account inquiries, transaction history questions, and basic banking operations. The bot can provide balance information, explain charges, and guide users through common processes while maintaining security protocols. This enables 24/7 banking support without compromising customer data protection.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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