A drag-and-drop interface that allows users to design complex conversation paths without coding. Users can add nodes for messages, questions, conditions, and actions to create interactive dialogues.
Deploy the same chatbot across multiple platforms simultaneously, including websites, Facebook Messenger, WhatsApp, Telegram, Slack, SMS, and more, from a single dashboard.
Built-in natural language processing that understands user intent, extracts entities, and handles variations in phrasing. Supports training with custom datasets and pre-built industry models.
Comprehensive dashboard tracking metrics like conversation volume, user satisfaction, frequently asked questions, drop-off points, and bot performance across channels.
Automatically transfers complex or sensitive conversations from the bot to human agents within the same interface, ensuring seamless customer support escalation.
Businesses deploy SnatchBot chatbots on their websites and social media to handle common customer inquiries like order status, returns, and FAQs. The bot provides instant responses, reducing wait times and freeing human agents for complex issues. This leads to higher customer satisfaction and lower support costs, especially outside business hours.
E-commerce stores use chatbots to engage visitors, recommend products based on preferences, and guide them through the purchase process. The bot can answer product questions, apply discount codes, and even process payments via integrated gateways. This increases conversion rates and average order value by providing personalized, interactive shopping assistance.
HR departments implement chatbots on internal platforms like Slack or intranets to automate employee queries about policies, benefits, and leave requests. New hires interact with the bot for onboarding tasks like document submission and training schedules. This streamlines administrative processes and ensures consistent information delivery across the organization.
Clinics and hospitals use SnatchBot to let patients book, reschedule, or cancel appointments via messaging apps. The bot can also perform initial symptom triage by asking standardized questions and directing patients to appropriate care. This reduces phone call volumes, minimizes no-shows, and improves healthcare access efficiency.
Educational institutions deploy chatbots on their websites to answer prospective student questions about courses, admissions, and deadlines. For current students, bots provide lecture reminders, assignment details, and campus event information. This enhances student support scalability and engagement, particularly for large online or blended learning programs.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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