Advanced natural language processing that understands customer intent and maintains conversation context across multiple turns, allowing for complex, multi-step problem resolution without losing track of the original query.
Automatically analyzes and structures existing support content to identify gaps, suggest improvements, and ensure the AI has accurate, up-to-date information to answer customer questions effectively.
Deep integration with popular help desk platforms that allows smooth handoff to human agents when needed, with full context transfer and ticket creation automation.
Machine learning system that automatically improves answer accuracy over time by learning from customer interactions, agent corrections, and new knowledge base content.
Comprehensive reporting tools that track deflection rates, customer satisfaction, common unanswered questions, and ROI metrics to demonstrate the platform's impact on support operations.
Deploy the same AI chatbot across website, mobile apps, customer portals, and messaging platforms with consistent performance and centralized management.
Online retailers use Solvvy to handle common customer inquiries about order status, shipping information, return policies, and product details. The AI chatbot can access order databases and provide personalized responses, reducing the volume of tickets reaching human agents. This results in faster response times for customers and allows support teams to focus on complex issues requiring human intervention.
Software companies implement Solvvy to guide new users through product setup, troubleshoot common technical issues, and answer feature-related questions. The AI can provide step-by-step instructions, link to relevant documentation, and even demonstrate features through guided tours. This reduces support costs while improving user adoption and satisfaction during critical onboarding phases.
Telecom providers deploy Solvvy to handle billing inquiries, service troubleshooting, plan upgrades, and technical support for internet and phone services. The AI can access customer account information to provide personalized answers about data usage, billing cycles, and service outages. This helps reduce call center volume during peak periods and provides 24/7 support for common issues.
Banks and financial institutions use Solvvy to answer regulatory questions, explain account terms and conditions, and guide customers through compliance processes. The AI ensures consistent, accurate responses to frequently asked questions about fees, interest rates, and regulatory requirements while maintaining audit trails of all customer interactions for compliance purposes.
Large organizations implement Solvvy as a first-line support solution for employee IT questions, password resets, software installation guidance, and hardware troubleshooting. The AI integrates with IT service management systems to automatically create tickets when escalation is needed, significantly reducing the workload on IT support teams while improving employee productivity.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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