Transforms traditional surveys into chat-like conversations that feel natural and engaging, significantly improving completion rates. The interface mimics popular messaging apps with typing indicators and conversational flow.
Enables survey distribution across multiple channels including web, mobile, email, SMS, social media, and embedded widgets. Provides QR code generation for offline-to-online feedback collection.
Integrates AI chatbots that can conduct surveys, answer FAQs, and provide customer support through natural language conversations. The chatbots can be trained on company knowledge bases and survey data.
Offers sophisticated conditional logic that dynamically adjusts survey flow based on previous answers, creating personalized survey experiences for each respondent.
Provides comprehensive analytics with real-time response tracking, sentiment analysis, word clouds, and cross-tabulation tools. Includes automated report generation and sharing capabilities.
Allows complete customization of survey appearance with company branding, including logos, colors, fonts, and domain masking to create seamless brand experiences.
Automates follow-up actions based on survey responses, such as sending personalized emails, creating support tickets, updating CRM records, or triggering internal notifications.
Businesses use SurveySparrow to measure and improve customer satisfaction through NPS, CSAT, and CES surveys distributed across multiple touchpoints. The conversational format increases response rates, while real-time analytics help identify pain points quickly. Companies can trigger automated workflows to address negative feedback immediately, creating a proactive customer experience strategy that drives loyalty and reduces churn.
HR departments implement SurveySparrow for regular pulse surveys, onboarding feedback, exit interviews, and engagement measurement. The platform's anonymity options encourage honest feedback, while manager dashboards provide actionable insights. Automated reporting helps track trends over time, enabling data-driven decisions about workplace improvements, training needs, and retention strategies.
Product teams and marketers use SurveySparrow to gather insights about market needs, feature preferences, and product usability. The conversational approach yields richer qualitative data, while advanced logic enables sophisticated screening and targeting. Integration with analytics platforms allows combining survey data with behavioral data for comprehensive understanding of customer needs and preferences.
Educational institutions and researchers employ SurveySparrow for academic studies, course evaluations, and student feedback collection. The mobile-friendly design works well with student populations, while robust data export options facilitate statistical analysis. Advanced branching logic supports complex research designs, and compliance features help meet ethical research standards.
Healthcare providers utilize SurveySparrow to collect patient satisfaction surveys, treatment feedback, and post-appointment follow-ups. HIPAA-compliant options ensure data security, while conversational surveys feel less clinical and more empathetic. Real-time alerts for negative feedback enable immediate service recovery, improving patient outcomes and satisfaction scores.
Event organizers leverage SurveySparrow for pre-event interest surveys, session feedback during conferences, and post-event satisfaction measurement. QR code distribution simplifies on-site feedback collection, while real-time analytics help make adjustments during multi-day events. Integration with event management platforms creates seamless attendee experience tracking.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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