Comprehensive customer relationship management specifically designed for B2B organizations, including customer hierarchy tracking, multiple contact management per account, and relationship mapping between companies.
Artificial intelligence analyzes incoming support requests to suggest relevant knowledge base articles, recommend response templates, and identify similar past cases for faster resolution.
Track specific products, serial numbers, and assets associated with customer accounts, linking support tickets directly to the exact equipment or software versions causing issues.
A branded customer portal where clients can submit tickets, track progress, access knowledge base articles, and collaborate directly with support teams on complex issues.
Comprehensive reporting tools that track support metrics, customer satisfaction trends, agent performance, and product issue patterns across your entire customer base.
Customizable automation rules that trigger actions based on ticket conditions, customer attributes, or time-based events, reducing manual work and ensuring consistent processes.
Software-as-a-Service providers use TeamSupport to manage technical support for their platform, tracking issues across customer organizations, linking tickets to specific software versions, and maintaining knowledge bases for both customers and internal teams. The AI capabilities help agents quickly find solutions to common problems, while the customer portal allows clients to track their own tickets and access self-service resources. This reduces support costs while improving customer satisfaction through faster, more accurate responses.
Manufacturers of technical equipment use TeamSupport to track product serial numbers, manage warranty claims, and coordinate field service requests. The asset tracking feature links support tickets to specific hardware units, enabling precise issue diagnosis and recall management. Support teams can see complete histories for each piece of equipment, while customers get transparent updates through the portal. This approach minimizes downtime for critical equipment and provides valuable data for product improvement cycles.
Large organizations use TeamSupport as an internal IT help desk, managing employee support requests, tracking hardware assets, and maintaining internal knowledge bases. The B2B features work well for complex organizational structures with multiple departments and locations. AI suggestions help IT agents resolve common issues quickly, while automation handles routine tasks like password resets and access requests. The reporting capabilities provide insights into common pain points and help optimize IT resource allocation.
MSPs use TeamSupport to manage support for multiple client organizations from a single platform, with clear separation between client data and unified reporting across all accounts. The customer hierarchy features allow MSPs to maintain appropriate relationships between parent companies and subsidiaries, while AI helps scale support across diverse client needs. Automated ticket routing ensures the right specialists handle each issue, and client portals provide transparency without compromising security between different customers.
Product teams use TeamSupport to gather and analyze customer feedback from support interactions, identifying common issues and feature requests that should inform development priorities. The analytics tools help quantify problem frequency and customer impact, while integration capabilities allow direct linking between support tickets and development tracking systems. This creates a closed-loop feedback system where customer support insights directly influence product roadmaps, leading to more customer-centric product evolution.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
23andMe is a pioneering personal genomics and biotechnology company that offers direct-to-consumer genetic testing services, empowering individuals with insights into their ancestry, health, and traits. By analyzing DNA from a simple saliva sample, 23andMe provides detailed reports on ancestry composition, breaking down genetic heritage across over 150 populations. Additionally, it offers FDA-authorized health predisposition reports for conditions like Parkinson's disease and BRCA-related cancer risks, carrier status reports for over 40 inherited conditions, and wellness reports on factors like sleep and weight. The platform includes features like DNA Relatives, connecting users with genetic matches, and traits reports exploring physical characteristics. Founded in 2006, 23andMe emphasizes privacy and data security, allowing users to control their information and opt into research contributions. With a user-friendly interface and extensive genetic database, it makes complex genetic information accessible and actionable for personal discovery and health management.
[24]7.ai is an AI-powered customer engagement platform designed to transform how businesses interact with customers by delivering personalized, efficient service across multiple channels. It leverages advanced natural language processing and machine learning to create intelligent virtual agents capable of handling diverse inquiries, from basic FAQs to complex transactions. The platform supports omnichannel deployment, including web chat, mobile apps, social media, and voice, ensuring seamless customer experiences. Key features include real-time analytics, integration with existing CRM and communication systems, and continuous learning capabilities that improve AI performance over time. Targeted at enterprises in sectors like retail, banking, telecommunications, and healthcare, [24]7.ai helps reduce operational costs, enhance customer satisfaction, and scale support operations effectively. Its robust security measures comply with industry standards such as GDPR and HIPAA, making it a reliable solution for data-sensitive environments.
