Aggregates all customer conversations from email, social media, WhatsApp, live chat, and other channels into a single dashboard interface. Team members can view, prioritize, and respond to messages without switching between different platforms.
Automated chatbots that can handle common customer inquiries, qualify leads, and route complex issues to human agents. The AI learns from previous interactions to improve responses over time.
Customizable rules and triggers that automate repetitive tasks like ticket assignment, follow-up messages, tagging conversations, and escalating urgent issues based on predefined criteria.
Internal notes, @mentions, conversation assignments, and status tracking that enable support teams to collaborate effectively on complex customer issues without leaving the platform.
Comprehensive reporting on key customer service metrics including response times, resolution rates, customer satisfaction scores, team performance, and channel effectiveness.
Brandable chat widget that can be embedded on websites and mobile apps with customizable appearance, greeting messages, and behavior rules based on visitor actions.
Online retailers use Trengo to manage customer inquiries about orders, shipping, returns, and product questions across multiple channels. The unified inbox ensures no messages are missed, while automation handles common questions about order status. This results in faster resolution times, improved customer satisfaction, and increased repeat purchases through better service experiences.
Software companies utilize Trengo to provide technical support to users experiencing issues with their products. The platform's collaboration features allow support agents to escalate complex technical problems to engineering teams seamlessly. AI chatbots handle basic troubleshooting, freeing human agents for more complex issues, ultimately reducing support costs while maintaining quality.
Marketing agencies employ Trengo to centralize client communications across email, WhatsApp, and social media. The platform enables teams to collaborate on client requests, track project-related conversations, and maintain consistent communication standards. Automation ensures timely responses to common inquiries about campaign performance or billing questions.
Hotels and vacation rentals use Trengo to manage guest communications before, during, and after stays. The platform consolidates booking inquiries, special requests, and service issues from various channels. Automated responses handle common questions about amenities or check-in procedures, while urgent issues are immediately routed to available staff.
Schools and universities implement Trengo to handle student inquiries about admissions, courses, schedules, and administrative matters. The platform allows different departments to manage their specific conversation queues while maintaining institutional knowledge. Analytics help identify common pain points in the student experience for process improvement.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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