Consolidates customer inquiries from email, social media, live chat, phone, and web forms into a unified ticketing system. Automatically creates tickets from all connected channels and routes them to appropriate agents.
Enables creation of custom automation rules for ticket routing, escalation, and response based on triggers like keywords, customer type, or ticket priority. Includes time-based automation and conditional workflows.
Provides tools to create, organize, and maintain self-service knowledge bases with articles, FAQs, and documentation. Includes version control, categorization, and search functionality.
Includes internal notes, @mentions, ticket sharing, and team discussions within the ticket interface. Enables seamless collaboration between support agents and other departments.
Offers comprehensive dashboards and reports on support metrics including response times, resolution rates, agent performance, customer satisfaction, and ticket trends.
Supports integration with popular business tools including CRM systems, e-commerce platforms, payment gateways, and communication apps through API and pre-built connectors.
E-commerce businesses use UVdesk to manage customer inquiries about orders, shipping, returns, and product questions across email, chat, and social media. The platform integrates with e-commerce platforms like Shopify and Magento to automatically pull order details into tickets, reducing manual data entry. Agents can quickly access customer purchase history and provide personalized support, while automation rules handle common queries like order status updates.
Software companies deploy UVdesk to provide technical support to their users. The knowledge base helps users find answers to common technical questions, while the ticketing system manages bug reports and feature requests. Integration with project management tools allows smooth handoff between support and development teams. SLA features ensure timely responses to critical issues affecting user experience.
Schools and universities use UVdesk to handle inquiries from students, parents, and staff regarding admissions, courses, technical issues, and administrative matters. Multi-language support accommodates diverse student populations, while role-based access controls ensure appropriate information access. The knowledge base serves as a repository for institutional policies and frequently asked questions.
Healthcare providers implement UVdesk to manage patient inquiries, appointment scheduling, and medical record requests while maintaining HIPAA compliance through appropriate security configurations. Secure messaging features protect sensitive health information, and automation ensures urgent inquiries are escalated appropriately. The system helps coordinate between administrative staff and medical professionals for comprehensive patient support.
Large organizations use UVdesk as an internal IT support system for employee technical issues, software requests, and hardware troubleshooting. Integration with Active Directory enables single sign-on and automatic user provisioning. Asset management features track hardware and software inventory, while SLA policies ensure different priority levels receive appropriate response times based on business impact.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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