Maintains conversation context across multiple turns, remembering user details, previous questions, and interaction history to provide coherent, personalized responses.
Deploys the same virtual assistant across web chat, mobile apps, messaging platforms (WhatsApp, Facebook Messenger), SMS, and voice interfaces with consistent behavior.
Automatically escalates complex queries to human agents with full conversation history and context transferred to the agent's desktop application.
Pre-built connectors and APIs for integrating with CRM systems (Salesforce, Microsoft Dynamics), contact center platforms, knowledge bases, and backend business systems.
Automatically analyzes conversation logs, identifies gaps in knowledge, and suggests improvements to conversation flows and responses based on actual customer interactions.
Comprehensive reporting on conversation metrics, customer satisfaction, deflection rates, cost savings, and agent performance with customizable dashboards.
Banks use Verint Intelligent Virtual Assistant to handle routine banking inquiries such as account balances, transaction history, branch locations, and basic troubleshooting. The assistant integrates with core banking systems to provide secure, real-time information while maintaining compliance with financial regulations. This reduces call center volume by 30-40% while providing 24/7 service availability for common customer requests.
Telecom providers deploy the virtual assistant to troubleshoot common technical issues like internet connectivity problems, billing inquiries, and service upgrades. The assistant can guide customers through step-by-step troubleshooting, check service status in real-time, and schedule technician appointments. This significantly reduces average handle time and improves first-contact resolution rates for routine technical issues.
Retailers implement the assistant on their e-commerce websites to help customers with order tracking, returns, product information, and inventory availability. By integrating with order management and inventory systems, the assistant provides accurate, real-time information without human intervention. This enhances the shopping experience while reducing customer service costs during peak shopping periods.
Healthcare organizations use the virtual assistant to handle appointment scheduling, prescription refills, insurance questions, and basic medical information. With proper compliance controls, the assistant can access patient records securely and provide personalized responses. This improves patient access to care while reducing administrative burden on healthcare staff.
Insurance companies deploy the assistant to guide customers through the claims process, answer policy questions, and provide status updates on existing claims. The assistant can collect initial claim information, upload documents, and route complex cases to appropriate adjusters. This accelerates claims processing while maintaining consistent customer communication throughout the claims journey.
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15Five People AI is an AI-powered platform used within hr people ops workflows. It helps teams automate repetitive steps, surface insights, and coordinate actions across tools using agent-based patterns when deployed with proper governance.
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