Datto Autotask PSA (with Cooper AI)

Cooper AI identifies a cluster of similar tickets

AI tags tickets with a common 'Incident' ID

AI notifies technicians of the root cause via RMM integration

AI provides a suggested remediation script.

AI audits Microsoft 365 seat counts against Autotask contract services

AI flags mismatches in the Billing reconciliation module

Technician approves the adjustment

AI updates the next billing cycle automatically.

AI detects negative sentiment in three consecutive tickets

AI elevates the client to 'At Risk' status

System generates a high-priority task for the Account Manager

AI prepares a summary of all recent issues to facilitate the call.

AI monitors real-time calendars and ticket loads

AI reassigns low-priority tickets to available junior staff

High-priority tickets are routed to senior engineers with capacity

System updates the dispatch map in real-time.

AI monitors time-to-SLA-breach for all active tickets

AI flags tickets within 15 minutes of breach

AI automatically escalates priority and alerts the supervisor

AI suggests the fastest resolution path based on history.

AI tracks warranty expiration dates for all synced assets

AI identifies devices over 5 years old with high ticket frequency

AI creates a 'Draft Quote' in Autotask

Sales team is notified to review and send to client.

AI identifies a recurring complex issue resolved by a senior engineer

AI drafts a KB article based on the resolution steps used

Article is routed for review

AI tags article for future related ticket suggestions.